1. Information We Collect

We collect information to provide and improve our services, process orders, and support your account. This may include:

  • Personal information:
    Name, billing and shipping address, email address, phone number, and order details.

  • Account information:
    Login details (such as email and a hashed password) if you create an account.

  • Payment information:
    Payments are processed by third‑party payment providers (e.g., card processors, PayPal). We do not store full card details on our servers.

  • Technical & usage data:
    IP address, browser type, device information, pages viewed, time and date of visits, and referral URLs, collected via cookies and similar technologies.

  • Communication data:
    Messages you send us (e.g., via contact forms, email, or social media) and your preferences for marketing.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders, including shipping and order confirmations.

  • Manage your account, order history, and customer support requests.

  • Improve and personalize your experience on the Site.

  • Communicate with you about your orders, updates, and support.

  • Send marketing emails or newsletters if you have opted in (you can unsubscribe at any time).

  • Detect and prevent fraud, security issues, or misuse of our services.

  • Comply with legal and regulatory obligations.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you signed in and remember your cart.

  • Analyze site traffic and performance.

  • Understand how visitors use the Site to improve our services.

You can manage or disable cookies through your browser settings. If you disable cookies, some features of the Site may not function properly.

4. How We Share Your Information

We do not sell your personal information. We may share it with:

  • Service providers:
    Payment processors, shipping carriers, email service providers, analytics tools, and hosting providers who help us operate the Site and fulfill orders.

  • Legal and compliance:
    Where required by law, regulation, legal process, or to protect our rights, property, or safety and that of our customers.

All third‑party service providers are only given the information necessary to perform their services and are expected to protect your information.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as needed to:

  • Fulfill the purposes described in this Policy.

  • Comply with our legal, tax, and accounting obligations.

  • Resolve disputes and enforce our agreements.

When information is no longer required, we will delete or anonymize it where reasonably possible.

7. Your Rights

Depending on your location, you may have rights over your personal data, which can include:

  • Accessing the personal data we hold about you.

  • Requesting corrections to inaccurate or incomplete data.

  • Requesting deletion of your data, subject to legal retention requirements.

  • Objecting to or restricting certain processing activities.

  • Withdrawing consent where processing is based on consent (e.g., marketing emails).

To exercise any of these rights, please contact us using the details in the Contact Us section.

8. Third‑Party Links

The Site may contain links to third‑party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our Site is not intended for children under the age of 13 (or the minimum age required by local law). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of the Site after changes are posted means you accept the updated Policy.